Shocking internet service

So recently I have app**** for Fibre in my area. Had many issues with other ISP's, so I decided to change to Afrihost. Viewed many good responses about them as well as well as verbal recommendations amongst peers. However, from that point everything went down hill.

I made my application for a 20mb Fibre line and I was scheduled for the 5/02/2021. The morning of the install I get a phone call from Vumatel to let me know that their representatives are at my driveway gate. I mentioned that my property does not have a gate.

Unknowingly my appointment was booked on house number 5 on my avenue instead of house number 50. Calling in to check up and only being told it's being processed and given reference numbers.

Absolutely shocking service as the errors occurred on Afrihost side. It's Tuesday afternoon, and I still haven't received a call to update me. My R399.99 subscription has been paid in via Payfast