Shocking customer service

The service has been shocking! There has been no customer service. Today is 20 July and I have been waiting for a week for feedback from Afrihost to get back to me when Openserve would install my fibre. The incorrect address was given to Openserve who then refused to install the fibre on the 14th July as they stated Afrihost would not pay them for installing fibre at the "wrong place". I have now wasted 153 minutes of my time phoning the call centre to get some form of feedback. I tried the WhatsApp option as well but it takes even longer to get a response. Average response time on my calls to be answered were 35 minutes I'm currently on my 6th call and have just been told that my order for installation was cancelled, they now need to resend a request for installation. I have asked to speak to a supervisor and I have been waiting 27 minutes and counting for the supervisor to answer the call. I was also told that Mark "the manager" of the support supervisors does not take calls from the public. I did speak to a support supervisor last week by the name of Vinay who gave me his email address he responded on Tuesday, 14th July that Openserve has not come back to him. I asked for feedback on Wednesday 15th July again and have not had any response. I'm absolutely horrified at the terrible service, don't know why they have help options if no one is going to bother to provide any support on any of the platforms.