Shocking customer service

Reference:[#MRD-***5] It’s been 48hrs since I last had service and I cannot do any work or use any device that require internet in my home. I reported the No service/connectivity issue yesterday morning before 08:00 and the matter is still not resolved.

I expressed in my message for that I’m working from home and therefore, cannot have internet disruption for hours at length. The consultant advised me to switch the plugs off and back on after 5 minutes which didn’t resolve the issue. I’ve sent photographs of the router and black box with the lights and I was told that a call has been logged with Metrofibre with the following reference number: 143987. Needless to say No one from Afrihost has called to follow up on this matter and neither has Metrofibre to even make arrangements for a technician to come out to fix this issue.

I must say that the inertia to resolve this matter has been absolutely unacceptable. I’m paying for a service and I expect to get assistance as quickly as possible, as at the end of the month you will be billing me even for the days where your services were not rendered.

I expect to receive a call from yourselves or Metrofibre to resolve this matter today!