Shocking contributor to business closure

I have a couple of Services provided by Afrihost. When i made the initial engagement, i was promised the world. Last week, my fibre router decided it's time to get recycled, which left me without a connection to the cyber world. My business is almost fully dependant on this line. I logged a call, was given a reference, but that is where the problems actually started. I never once received a call giving me any form of follow up - i had to make those calls. I got shunted from Afrihost to Metro Fibre. My call was for a faulty router. I checked with Accounts if i get an adjustment for the time i don't have any Internet Service though i am paying for it. They asked me to check with Fibre. I got transferred there. Fibre tells me something that was not mentioned previously - i need to purchase a new router! ... Even though i have a call ref for a router replacement. In my frustration, i told the lady i'm going to cancel my contract with Afrihost and all she could tell me is i won't get a credit is i cancel. Oh, it gets better! She then asks if she could assist me with anything else! If you can't assist me with what i'm calling for, chances are you can't assist me with anything else. 2 Days ago, i get a call from Metro Fibre to say they are coming to replace the Router. I confirm a time with them. Yesterday, the technician comes out with a ONT instead of router and informs me that he does not replace routers, Afrihost needs to replace the router. I call Afrihost back and spoke to someone at each of the 3 available options on the IVR (Sales, Technical & Accounts) I told them i want to cancel and each one told me how to do so in the Client Zone - not one asked me why i want to cancel! I understand i don't generate such a large revenue for you that will pay a full salary, but it does put bread on someone's table! The after Sales support and Client retention values seem to be non existent here. With loadshedding contributing to poor business performance, why does Afrihost add to this crippling of the economy? It is sad and i will cancel - your staff has shown me how! I'd rather pay more somewhere else and have peace of mind!