Shocking Client Service

<p>Called Afrihost, to assist with the internet cable for my new fibre, as the one that was provided was faulty and broken at instalation. After loggin it 3 days ago, there was no feedback. When I called back for a third time, I found out that the escalation was not actually made and when I spoke to the manger of the Sales call centre Charlotte Bonneau she told me to "<strong>go buy onother cable myself</strong>" as it is not "<strong>their problem</strong>". They are also NOT 100% sure when the rooter I bought 3 weeks ago will be dilvered. Shocking client experince. This far they have provided me with no assitance in this matter.</p>