Shocking bad service

On Monday 17th July 2023 I originated the purchase and supply of a Router plus the monthly supply of a fixed 40 Gb day + 40Gb Fixed LTE MTN Data from Afrihost. This Router was debited and paid from my bank account on Wednesday 19th July 2023 by my authorisation. The Router together with necessary Sim card were delivered to me by courier on Tuesday 25th July 2023. A further R51.35 was debited to my current account for a pro rata data allocation of 10.32Gb on Wednesday 26th July 2023 and despite the fact that this was not advised to me I accepted and authorized this transaction. This deal was cancelled by me on Afrihost's online portal on Friday 28th July 2023 for the following reasons. 1 It took 6 working days to deliver the router and sim card however this was only after personally speaking to Wendy of your accounts division to expedite this process. 2 Once the router and sim card were received and activated by me on Tuesday 25th July 2023 the system only worked that day and on Wednesday 26th July 2023 the router had to be reset by one of your customer service agents telephonically with me as the settings had inexplicably changed. 3 The system then worked for a portion on Thursday 27th July 2023. 4 On the morning of Friday 28th July 2023 the system was again unavailable and offline. 5 After liaising with a number of your customer service agents throughout the morning without success as the system was still inoperable in the afternoon, I then used Afrihost's online system to cancel this deal. 6 Note that during these 4 days I was only able to use .69Gb of the 10.32Gb data charged and paid for by me on Wednesday 26th July 2023. From inception the whole Afrihost experience has been probably the worst purchase I have ever entered into. This has resulted in numerous of calls to and from Afrihost's customer service and accounts departments. In my opinion Afrihost promotions and promises are deliberately misleading as a 60 day money back guarantee is promoted and guaranteed however when you read further on this excludes any mobile connection options. As at today 6th Sept 2023 I have received a notification of a R999.00 cancellation charge as of 1 Sept 2023 to close this account. Unfortunately, I will simply pay this amount simply because then I will be rid of this organization who are simply dishonesty personified.