Shocking Afrihost/AirMobile support

Afrihost/AirMobile eSIM support failure (6 days offline)

I tried migrating an AirMobile eSIM from an old iPhone to a new iPhone. The migration process failed and invalidated the eSIM, leaving me without service. Support knows this issue exists.

Afrihost support’s only resolution was a SIM swap / new eSIM, which took 6 days to complete (no weekend support). In 2025, being offline for nearly a week is not realistic when you rely on your phone for work.

The verification process was also painful: I was asked to submit five separate photos via the AirMobile app, each rejected for minor issues. The app appears to downscale images, making them harder to approve.

Support was inconsistent and contradictory. WhatsApp support repeatedly suggested actions that didn’t apply to eSIMs (e.g., “remove and reinsert the SIM”), then another agent told me to email the photos—only for email support to tell me to use the app again.

After this experience, I’m moving my mobile service—and likely my domains and fibre—away from Afrihost to avoid future support outages.

If you're reading this, avoid future frustration and steer clear of Afrihost.