SB
Sean B
1 reviews | Active since Apr 2010
24 Mar 2015, 09:50
shocking ADSL connection for over 3 months now
I have been back and forth between telkom and afrihost since November 2014 as my 4MB uncapped ADSL has been running at 1.5MB with connection dropping about 20 times a day. I have logged so many tickets I have lost count and each time I am told the issue is fixed but then the same thing happens 30 min later.<br> <br> I have made a claim to accounts of Afrihost for a refund of my fees as I have not received the service I have paid for and I was told that because there was some data on the line I am unable to get a refund.<br> <br> DO NOT USE AFRIHOST AS THEY WILL ***** YOUR MONEY AFTER GIVING A SERVICE THAT IS ALMOST UN USABLE.
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Afrihost.com's replyOfficial
24 Mar 2015, 10:24Hello selieba,
We apologise for the problems you have experienced on your DSL line.
There is an intermittent fault on your line which can cause the slow line speed. Our team has logged an intermittent fault on your behalf with Telkom. We apologise that it has taken long for the fault to be resolved, the problem is on your DSL line and we will work with Telkom to get the fault addressed.
We apologise for the inconvenience caused. Our team will be in touch to provide you an update on the fault.
Regards
The Afrihost Team
We apologise for the problems you have experienced on your DSL line.
There is an intermittent fault on your line which can cause the slow line speed. Our team has logged an intermittent fault on your behalf with Telkom. We apologise that it has taken long for the fault to be resolved, the problem is on your DSL line and we will work with Telkom to get the fault addressed.
We apologise for the inconvenience caused. Our team will be in touch to provide you an update on the fault.
Regards
The Afrihost Team
Afrihost.com's reply24 Mar 2015, 10:24
Official
Hello selieba,
We apologise for the problems you have experienced on your DSL line.
There is an intermittent fault on your line which can cause the slow line speed. Our team has logged an intermittent fault on your behalf with Telkom. We apologise that it has taken long for the fault to be resolved, the problem is on your DSL line and we will work with Telkom to get the fault addressed.
We apologise for the inconvenience caused. Our team will be in touch to provide you an update on the fault.
Regards
The Afrihost Team
We apologise for the problems you have experienced on your DSL line.
There is an intermittent fault on your line which can cause the slow line speed. Our team has logged an intermittent fault on your behalf with Telkom. We apologise that it has taken long for the fault to be resolved, the problem is on your DSL line and we will work with Telkom to get the fault addressed.
We apologise for the inconvenience caused. Our team will be in touch to provide you an update on the fault.
Regards
The Afrihost Team