Shell with no knowledge. Cater for happy day scenarios only. 1st line support ONLY.

I have tickets for almost every day this month. Once things go wrong you are stuck at first line support. All they know is how to refresh ports. That is IT(As in the CLOWN - don't confuse with Information Technology i BEG you). There is no error resolution, no DESIRE for resolution, and no knowledge anywhere to be sniffed!