Sheer incompetence

I've been with Afrihost for years. Their support used to be quick and helpful.

I've moved my residence and tried to migrate my existing package to a different address. A week or two goes by without any news, decided to contact Afrihost in attempt to get an update. Their reply was they couldn't process my order as I have to cancel the current order and resubmit a fresh installation. Cool, cool, cool, my fault for selecting the incorrect option during the installation request service, even though they had ample time to contact me in regards of my order.

Cancel the current installation request, which you have to wait a day for. Resubmit a fresh installation request, and Vumatel contacts me immediately to confirm a booking to have access to my property. Great! Next morning the guys arrive and after an hour or two, they're all done. BUT, now a new team has to come into my secure complex without a booking/appointment and activate the line physically. I contact them to figure out when I can expect them. Today? Tomorrow? Next week? They rep**** with "It could be in 5 minutes or 5 days, we don't know." Bruh! How am I supposed to give you access to my secure complex without an appointment while I have to be at work? Luckily I could organise with the security guard to let the guys in if they ever showed up, which they randomly did later in the day.

Sweet, that evening I try out my internet. 0.45mb/s. I'm paying for 20/20mb/s up and down. Apparently I now have to log into my Vumatel Dashboard, get an object number and submit the object number into clientzone to activate my line. Fine, I do what I have to. "Oops, that object number is already in use". FFS. Attempt to contact their WhatsApp, offline. Try to call them, offline. Request a call-me-back at 5:45, they called me 10:30 that evening!

Turns out I have to take screenshots of my Vumatel dashboard, email them and wait. Next day, they come back that my object number has been manually activated. Sweet! I finally have internet access after how many weeks of jumping through hoops! NOPE!

After submitting my new and improved fancy object number on clientzone. Clientzone says my order is being process and now my Vumatel can come install my internet. MF! IT'S ALREADY INSTALLED & ACTIVATED!

Now I'm trying to get in touch with Afrihost AGAIN! I messaged their Whatsapp service an hour ago, still have not received a reply. Tried to call them, after being on hold for 30 minutes, they put the phone down in my ear. Their Facebook support is just giving me excuses to their astonishingly *********** behavior.

While I'm sitting here typing this out, I've been listening to their ****py elevator on music for the past 30 minutes. What does a guy have to do?