NC
Nicky C
1 reviews | Active since Jul 2020
01 Oct 2024, 11:36
SHARKS - FALSE ADVERTISING AND OVER BILLING SERVICED NOT IN USE
Afrihost made me pay R1247.00 (no way of me making use of the service since I do not have the product fully installed) then decided to debit me another R397.00 this morning (still not having use of the package as I will only be receiving the router today).
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Nicky C's updateReviewer Update
01 Oct 2024, 11:37 "I have placed an order for Fiber on the 23rd or 25th of September.
After a hassle and emails I paid an amount of R 1247.00, after a week or so the technician for Vuma showed up at my house just to find I already have a fiber line in my house.
Yesterday the same technician called me on "Whatsapp" to ask if they left a drill at my house, keeping in mind they were not at my house for even 20min as I had all lines installed so they did not need to do anything!!!!!!!!!!!!! Unacceptable!!!
The technician did not have the router or ups with them so I immediately spoke to a sales consultant or customer care person, and he advised me that I will have to wait another 5 days for my order of the fiber line.
I sent another email to Afrihost regarding the above and was assured that I will be credited for the days that I am not able to make use of the services!
Now this morning I wake up to find Afrihost debited another R397.00 from my bank account without authorization!!!!!!!ANDI still do not have a router or my UPS!!!!!!!!!
How can you bill ME for a service I DO NOT HAVE??????????????????????"
I sent this email out to Afrihost this morning and they do not even acknowledge half of what I said in my email.
Now I have an sms from a courier service that is on route to my house with no call received from them to set arrangements for an appropriate time, and I am at work.
I work within the insurance space, so I would now need to make special arrangements with my company to allow me to leave the office to collect the order at my house which means I will need to fill in a leave form of half a day. Who is going to carry this cost????
I am highly unhappy as a new client and would like a refund of my money, until such time that I have been able to make use of the Fiber???
@Pearl N, seeing that you work within the finance department, please discuss my credit with your directors.
TAKE NOTE!!!!
I will have Afrihost reported to my bank manager and I WILL NOT AUTHORIZE ANY PURCHASES OR AMOUNT TO BE TAKEN FROM MY ACCOUNT UNLESS I HAVE A DOCUMENT STATING MY MONTHLY FEE OF WHICH I WILL THEN ONLY CONSENT TO A PROPER DEBIT ORDER AND NOT A ONLINE PURCHASE!!!
Your soonest response with a way of resolving this entire mess will be appreciated!
After a hassle and emails I paid an amount of R 1247.00, after a week or so the technician for Vuma showed up at my house just to find I already have a fiber line in my house.
Yesterday the same technician called me on "Whatsapp" to ask if they left a drill at my house, keeping in mind they were not at my house for even 20min as I had all lines installed so they did not need to do anything!!!!!!!!!!!!! Unacceptable!!!
The technician did not have the router or ups with them so I immediately spoke to a sales consultant or customer care person, and he advised me that I will have to wait another 5 days for my order of the fiber line.
I sent another email to Afrihost regarding the above and was assured that I will be credited for the days that I am not able to make use of the services!
Now this morning I wake up to find Afrihost debited another R397.00 from my bank account without authorization!!!!!!!ANDI still do not have a router or my UPS!!!!!!!!!
How can you bill ME for a service I DO NOT HAVE??????????????????????"
I sent this email out to Afrihost this morning and they do not even acknowledge half of what I said in my email.
Now I have an sms from a courier service that is on route to my house with no call received from them to set arrangements for an appropriate time, and I am at work.
I work within the insurance space, so I would now need to make special arrangements with my company to allow me to leave the office to collect the order at my house which means I will need to fill in a leave form of half a day. Who is going to carry this cost????
I am highly unhappy as a new client and would like a refund of my money, until such time that I have been able to make use of the Fiber???
@Pearl N, seeing that you work within the finance department, please discuss my credit with your directors.
TAKE NOTE!!!!
I will have Afrihost reported to my bank manager and I WILL NOT AUTHORIZE ANY PURCHASES OR AMOUNT TO BE TAKEN FROM MY ACCOUNT UNLESS I HAVE A DOCUMENT STATING MY MONTHLY FEE OF WHICH I WILL THEN ONLY CONSENT TO A PROPER DEBIT ORDER AND NOT A ONLINE PURCHASE!!!
Your soonest response with a way of resolving this entire mess will be appreciated!
NC
Nicky C's update01 Oct 2024, 11:37
Reviewer Update
"I have placed an order for Fiber on the 23rd or 25th of September.
After a hassle and emails I paid an amount of R 1247.00, after a week or so the technician for Vuma showed up at my house just to find I already have a fiber line in my house.
Yesterday the same technician called me on "Whatsapp" to ask if they left a drill at my house, keeping in mind they were not at my house for even 20min as I had all lines installed so they did not need to do anything!!!!!!!!!!!!! Unacceptable!!!
The technician did not have the router or ups with them so I immediately spoke to a sales consultant or customer care person, and he advised me that I will have to wait another 5 days for my order of the fiber line.
I sent another email to Afrihost regarding the above and was assured that I will be credited for the days that I am not able to make use of the services!
Now this morning I wake up to find Afrihost debited another R397.00 from my bank account without authorization!!!!!!!ANDI still do not have a router or my UPS!!!!!!!!!
How can you bill ME for a service I DO NOT HAVE??????????????????????"
I sent this email out to Afrihost this morning and they do not even acknowledge half of what I said in my email.
Now I have an sms from a courier service that is on route to my house with no call received from them to set arrangements for an appropriate time, and I am at work.
I work within the insurance space, so I would now need to make special arrangements with my company to allow me to leave the office to collect the order at my house which means I will need to fill in a leave form of half a day. Who is going to carry this cost????
I am highly unhappy as a new client and would like a refund of my money, until such time that I have been able to make use of the Fiber???
@Pearl N, seeing that you work within the finance department, please discuss my credit with your directors.
TAKE NOTE!!!!
I will have Afrihost reported to my bank manager and I WILL NOT AUTHORIZE ANY PURCHASES OR AMOUNT TO BE TAKEN FROM MY ACCOUNT UNLESS I HAVE A DOCUMENT STATING MY MONTHLY FEE OF WHICH I WILL THEN ONLY CONSENT TO A PROPER DEBIT ORDER AND NOT A ONLINE PURCHASE!!!
Your soonest response with a way of resolving this entire mess will be appreciated!
After a hassle and emails I paid an amount of R 1247.00, after a week or so the technician for Vuma showed up at my house just to find I already have a fiber line in my house.
Yesterday the same technician called me on "Whatsapp" to ask if they left a drill at my house, keeping in mind they were not at my house for even 20min as I had all lines installed so they did not need to do anything!!!!!!!!!!!!! Unacceptable!!!
The technician did not have the router or ups with them so I immediately spoke to a sales consultant or customer care person, and he advised me that I will have to wait another 5 days for my order of the fiber line.
I sent another email to Afrihost regarding the above and was assured that I will be credited for the days that I am not able to make use of the services!
Now this morning I wake up to find Afrihost debited another R397.00 from my bank account without authorization!!!!!!!ANDI still do not have a router or my UPS!!!!!!!!!
How can you bill ME for a service I DO NOT HAVE??????????????????????"
I sent this email out to Afrihost this morning and they do not even acknowledge half of what I said in my email.
Now I have an sms from a courier service that is on route to my house with no call received from them to set arrangements for an appropriate time, and I am at work.
I work within the insurance space, so I would now need to make special arrangements with my company to allow me to leave the office to collect the order at my house which means I will need to fill in a leave form of half a day. Who is going to carry this cost????
I am highly unhappy as a new client and would like a refund of my money, until such time that I have been able to make use of the Fiber???
@Pearl N, seeing that you work within the finance department, please discuss my credit with your directors.
TAKE NOTE!!!!
I will have Afrihost reported to my bank manager and I WILL NOT AUTHORIZE ANY PURCHASES OR AMOUNT TO BE TAKEN FROM MY ACCOUNT UNLESS I HAVE A DOCUMENT STATING MY MONTHLY FEE OF WHICH I WILL THEN ONLY CONSENT TO A PROPER DEBIT ORDER AND NOT A ONLINE PURCHASE!!!
Your soonest response with a way of resolving this entire mess will be appreciated!