1 reviews | Active since Jul 2015
Shaping of capped account
After weeks of complaining we enjoyed a weekend of getting what we pay for, a 10meg line, that delivered up to 9megs this weekend. Now Monday morning I have just done a speed test and the result is suddenly a pathetic 1.66meg download speed. Nothing has changed. The cable in the ground is still the same. Telekom are supplying a 10meg line that has just been tested. The issue is Afrihost who are not honoring their contract to not shape capped clients. This is what I pay R1200.00 for every month. I get no discount or refund for times that Afrihost do not deliver. It's unnacceptable. No refund for them not honoring our contract. Very frustrating. Worst of all I am told by their call centre that if I don't like it I can take my business elsewhere. What? After investing two years and over R36000 Afrihost do not appreciate me as a client. What kind of company turns clients away???
Thanks for taking our call earlier.
Sincerely sorry about the issues experienced here, we most certainly do care about our clients and will do everything in our power to give you the best experience possible.
Unfortunately it seems like your areas infrastructure isn't capable of offering you a good experience though. As discussed, Telkom will need to implement upgrades in the area to resolve this.
Regards
The Afrihost team
Thanks for taking our call earlier.
Sincerely sorry about the issues experienced here, we most certainly do care about our clients and will do everything in our power to give you the best experience possible.
Unfortunately it seems like your areas infrastructure isn't capable of offering you a good experience though. As discussed, Telkom will need to implement upgrades in the area to resolve this.
Regards
The Afrihost team