Shame on You!

I am very disappointed with the service received from Afrihost. Firstly, they claimed I had fibre in the new complex I moved into, but there wasn't and it took me 3 hours of my own investigating to figure this out. Then, at this point Afrihost had already taken my money for the installation to which they committed to a refund. Upon enquiring, I was told it would be returned to me in 7 to 10 working day from the date of cancellation. Today is day 10 and again, after my own investigating and no communication from Afrihost, I have now been informed that I will only be receiving my refund on the 1st of June. How is this customer service? How can you possibly justify keeping my money if no installation or any services were rendered. You're quick to request my fibre device back and insist on certain criteria from my part, but you can't even stick to your own commitment. Shame on you for your poor treatment of a customer. No wonder you're losing service to other companies, you're treating us like ****.