Shame on you!

I took out a deal with Afrihost on 15 February, and have had only issues with great tech support since April 2023. Thomas really went out of his way to assist me with a very very bad connection. Telkom technicians were onsite at my home and suggested a tower issue. After Thomas really wanted to provide a solution, he received an e-mail from Telkom (please note that my area shows lovely accessible green) stating: Hi

Please note ticket has been resolved

RF optimisation done improved coverage but site is experiencing capacity issues, to cater for capacity there is a planned massive mimo upgrade, it is expected to be upgraded in +/-12 months.

Kind regards Modise Tshediso

To which Thomas truthfully added:

Upon checking with your address you are only covered for Telkom LTE and no other alternatives that we can provide.

I can not believe I am the only person in this position, since it's a capacity issue.

Yet, not once did Afrihost do anything to be honest about it. They keep on selling this same service that Telkom can not and will not provide.

You win awards and make huge amounts of money because people don't know the truth. Shame on you!

PS: Thank you Thomas for really assisting me as far as you could. Please send this to your management, so they are aware of the Telkom situation.