Severely disappointed and highly frustrated

I've been with Afrihost for many years now for a number of key reasons: Great deals, ease of use and, most importantly, phenomenal customer service. Its that last key point that brings me here - Afrihost, my brother, you're seriously slipping. Your stellar customer service is a shell of what it once was and, yes, I am aware of the current situation however, this has been the case since quite some time prior. The last review I posted here was related to my internet connectivity, or lack thereof at the time, and Telkom's ludicrous and dismal handling of the situation. This time, it's a combination of Afrihost and Openserve. I recently moved and working from home, with exorbitant mobile data costs, opted to have the connectivity sorted ahead of time. I wanted to take advantage of Afrihost's Pure DSL deal and, after placing my order with a new router to boot, I was informed that Openserve have a particular turnaround time however, a priority label would be placed on my order. Smiling at the ease and trusting Afrihost's speedy service, I left it at that. Well, its been two weeks and I have yet to receive my router nor have I received any updates regarding installation from either Afrihost or Openserve despite my calling in, expressing my concern, receiving a reference number and being promised further updates and prompt service. This is the second major setback with Afrihost within a year. Please Afrihost, I am a loyal subscriber - Sort out my connectivity ASAP.