Service worse than Telkom

Dear Afrihost. I have been a subscriber for about 2 years, having moved from CyberSmart (who were great). I liked the ease of your online portal however meaning that i could do most things online without any human interaction. I recently moved to cape town and need to port my account to my new cape town land line. I initiated the process on 20 Jan just in case there were delays. I eventually got internet yesterday. Iv realized that its very easy to blame Telkom as they have a bad rep, but that just wont cut it anymore. In the almost 2 months, I have only managed to speak to an Afrihost operator about 3 times - wait times of over 28 minutes - surely you cannot be proud of this service? and if you are then you wont be around for long. Granted, that when i do speak to someone they are very friendly and helpful and competent but it just doesnt cut it. Also, i recieve mixed advice each and every time a call in. Always a new issue etc etc. I must say im dissappointed. Being knowledgeable about tech my friends always ask me to sort out their internet and i get them onto Afrihost every time. Im also a Afrihost Mobile subscriber but i just feel deflated about it all now. Please fix :-(