Service hesk goes in circles?

I bought m0bile data for my phone online through Afrihost. They billed me the pro-rata amount for the rwst of the month. Shows Provisioning request has been sent to MTN now for more than a week. I phoe helpdesk, press for sales, no they can't help me, I must phone again talk to tech. Phone again, press3 and get told no my account is susspened, I must call accounts. Login to accounts, says Account up to date, shows invoice for data, has been paid? I am paying for data that will expire and the problem is between Afrihost and their partner MTN?