Service for who?

Lack of communication and poor feedback. I'm disgusted with the service I'm receiving.

I tried to upgrade our line as the 10/10 line is really shocking. The client portal explains it will be done immediately. No one mentions a manual payment, no one mentions that it would take 4 days, no one mentions that I'll be without internet access for over 12 hours. All this despite me contacting 3 different people via their whatsapp "help" line. I've sent an email to their retention but they don't respond, and there is no other way to contact a manager according to their staff. The mail goes unanswered.

When there's an issue I have to call the back end team myself, but this should not be my responsibility, if I did not have the industry knowledge, I would be taken advantage of here, and that is the disgusting part.

As soon as my contract is up I'm terminating their "service"