Service fail

I am normally not a complainer and I don't usually resort to social media rants when I'm not satisfied with service. BUT AFRIHOST has to be one of the service providers who has absolutely no regard for their customers. Once your contact is signed they literally leave you to the dogs and have no regard for the promises made. I accepted the deal advertised by afrihost which was the first two months free (I now Know why - its been three weeks and four days and i have gotten absolutely nothing. i initially had to followup on my Dlink router which after i had to call - the router was delivered. Then came my biggest battle yet. 3 days went by and no contact from the fibre company afrihost said they will be in contact. NOTHING! a week went by and after calling continuously two days in a row - consultant Ntokozo said she wanted my utility bill for a premise to be created. i thought yes, finally, we have progress but no, three weeks later and after speaking to consultant Ryan twice blatantly refusing to give me his surname (AFTER AFRIHOST HAS AUTHORITY TO DEBIT MY BANK ACCOUNT) What? Anita Moja said she would get back to me within 48hrs - LIES then i supposedly spoke to the Manager Warren who also said "It is his RIGHT not to give me his surname". Mr Gian Visser i do not know who trains your staff but from a client centrist perspective, you are failing this client.