Service disconnected with no reason

Re: Services disconnected for no reason at all. (7 days - no internet)

Afrihost's services are of a poor standard.

We have been with Afrihost's for years. A migration was done on 1/04/2021 from our previous adress to the current adress. No new installation was done. We upgraded from 20mbps to 1000mbps.

From Wednesday 9/06/2021 till today 16/06/2021 we are without internet for no apparent reason. As the account is up to date and several calls were made to Afrihost's with no avail.

We locked so many calls - If we call, they will tell us, they call back but that never happens.

Accordingly the fault is with Vumatel, says Afrihost's. Apparently a new line must be installed, but why should a line be installed if we had full internet services for the past to months.

When I spoke to Afrihost's the lady told me that they can't pick us up on their system, but a debit or was deducted from this customer.

My question no is why are we paying for a service but receiving no service?

Until today one week later they still struggle to provide us with a service or solution to our problem.

I would like to know are Afrihost's going to compensate us for the days we haved paid and didn't have a service at all?

My personal opinion is, none of the people at Afrihost's know what they are doing and none of them know what they are talking about, but they are being paid - paid for what? Many hours spend on calls, emails, but the problem is not resolved yet!