Service Delivery on reply's are terrible

My internet line was slow and i logged an ticket for DSL support on the 10/09/2017 on the Afrihost Client zone informing them of my line speed that has dropped. Then after 24 hours i didn't receive a reply and left it at that and 48 hours later still no reply. Nearly a week later and still no reply so i send another ticket for assistance on my line running slow and again no reply what so ever even up till today 03/10/2017 still no reply back on ether of my support tickets that i sent through. I eventually got the following complaint email address's ponited to there supervisors and manager ********** and ********** and sent a complaint email that was serious about my service delivery on there support ticket and even then i only got a reply back after a week saying there sorry and that they will look into it. Nothing was done and no reply again so i called into there call center waited for more than 10min due to high call concentration and i can bet you why there call concentration is so high (Low customer delivery support) and got one of the agents to assist but after all this i cancelled my services with Afrihost and moved onto another provider who is so much more better with customer service and delivery time. Afrihost your business is even getting worse than telkom keep it up and see how your business goes down the drain.