**** Service

I recently decided to go the fibre route and thought I should do this through Afrihost as they had a really nice promotion. I ordered my router and had everything delivered about 2.5 weeks ago.

When trying to connect to the internet to activate my package nothing worked. I contacted Afrihost and was told by a service consultant that the line had to be migrated and thereafter the line would work. I waited 5 days as per their timeline and was excited to finally activate my line. Plugged in my router...and nothing. My issue was still not resolved. So i tried seeking help online again.

A consultant told me that my line now had to be "reprovisioned" and that it would take 24 hours to do and that they would send me a messege. So I waited and tried again the next day and still nothing (and no message), there was no internet. When tried getting help i was told by another consultant the "actual provisioning time was 72 hours and that they would personally message me (again this never happened)". So I waited another 2 days and went to try...again my issue wasn't sorted. When i tried to get help I was told that an issue was logged but the consultant who logged the ticket didn't bother to submit a work order so I was told to wait anther 48 hours by someone called Palesa who begged me to "have faith" in her as she was involving her manager and vowed to sort the issue out and further promised to contact me within 48 hours. As expected, she did not deliver.

Fast forward to 1 October 2020 and nearly 2.5 weeks later, I have no internet. I tried using the watsapp functionality but no one assisted me after waiting for 2 hours. So I left. I tried calling but was told that the waiting time was nearly an hour.

At this point I want to cancel my service as their is no point to this. No one at Afrihost can tell me whats wrong or can give me a timeline to work with. Moreover, they consistently seem to under deliver on all aspects of their service. Having to work remotely from home has been made impossible and I consistently have to drive across town everyday just so that I can work. This honestly is a **** and these people aren't serious about their service.

Do yourself a favour and steer clear of this company. They're quick to take your money but woefully slow to deliver.