Sello B resolves your issues

My salary date has changed in October 2021. It moved from the 25th of each month, to the 5th of the next month.

Call it poor planning, call it life happens with pets and health concerns causing unexpected expenses, but I was often unable to meet the debit order date of the first of each month.

I had to upgrade my package repeatedly to meet my needs on increased remote work.

And no, I did not just let it lie. I have called, emailed, WhatsApped and had call-backs up the wazoo. I tried to arrange another debit order date. Nope. I asked for EFT payments. Nope. I tried to pay in advance on the app, Nope. You can only top-up on the app.

The single payment method and the inflexibility of Afrihost was frustrating beyond belief, but, face it, their Fixed LTE is reliable and affordable, even on uncapped. So I just faced the frustration every second or third month.

I had an agent closing my chat abruptly because I realized she was distracted with something, not answering my questions, and asking 3 times to be transferred to a team leader.

See, I do HR for a call center myself, so I know the structure and call center agents tend to resent it when you call them out on their BS

Any way, After more than a year, I spoke to Sello B on WhatsApp about unsuspending my services after payment.

FINALLY, after all this time, Sello B told me I can pay in advance using EFT and provided me with the banking details.

I don't k ow if Afrihost changed their practices about the payment methods or if Sello B was just the first one to actually assist, to hear me, and to facilitate my repeated requests

Either way, I am quick to complain on a public forum, but I pride myself in giving credit where it is due on a public forum.

Afrihost, Sello B is a good agent and I hope to be able to speak to him next time I have an issue