********/MISINFORMED

Being with Afrihost for more than 2years and was happy till I relocated. I moved within the same complex in 2020 and had issues for more a than week relocating a line, issue being to relocate a line if not canceled you are charged twice. Which I only knew when I moved. But one of their consultants said this is not true and my line was relocated without being double debited. Now on 2021 I relocated in the same complex and believed that I'll follow the same procedure now I've been billed for unit 155 and unit 159 in the month of June. Afrihost refused to address the issue of last year as how was it done then?

I have spoken to Anita in accounts who started giving me attitude cause I'm asking why are they not following the same procedure followed last year. I also liased with Leen Anne who seem to very confused in the billing system cannot recon my accounts very well? I've have liased with Godfrey who said he escaled my call from yesterday and have not heard from whoever he escalated the call to. Called 4 times to request him to call me and have not heard from him? I'm so disgusted with Afrihost. How can I billed R797 unit 155 plus R597 159 which I paid pro rata R340 on June alone and cut my line for being misinformed. If right statement sent I would have canceled my like for 155 I did not run from that unit I gave a month notice.