1 reviews | Active since Jun 2016
****** ********. Take money, no service.
I have been battling with internet for over a year. I was paying R1750 for a 100Mb line, and have been paying R1500 for a 1GB line for a few months now.
My speeds fluctuate so much - but most of the time I cant even load emails or watch a youtube video without it timing out.
I have sent hundreds of messages asking for help. The most they have gotten to is "restart the router". I have sent tons of speed tests, and was restarting my router and ONT twice a day.
They are super quick to suspend service for no payment, but wont even answer the phone or reply to a mail to sort the problem out. I have probably gone through the entire support team by now.
They did send Vumatel to my house to check the line - and Vuma confirmed the problem was sitting with Afrihost. But not a single effort from Afrihost to actually find out or solve the problem.
Absolute ****. Take your money and have no intention of actually providing the service.
I cant as much as load emails for work, and I am trying to run a business from home. I end up spending thousands on data on my phone just to attend meetings and send out emails.
I would honestly give negative rating if I could, and am not actively talking to my friends to leave Afrihost and find another provider.
I had better service from Telkom on an ADSL line years ago. Absolutely disgusting. Honestly dont know how you guys are still operating.
