Sarcastic and uneducated help

Please train your people, and not be sarcastic when a user, informs them of what the issue is, and they persist that the user doesn't know what they are talking about. Especially this person - Sakhile S. My advice to you is, Sakhile S, with all the information and screenshots that were provided, where it CLEARLY indicates packet loss and high latency, please don't tell the user its because you have a few devices (40) connected "nearly all of then are idle" and that my line is not big enough.. where the line utilization is low from bandwidth. Especially when they can see the network utilization isn't high... You work for Afrihost sure, like you said, and i quote "I work with fibre and all other network connection the more devices you have connected on the line there more it affects the speed that you get the connection more the number of devices are connected to the internet, the more bandwidth is being shared thus affecting the speed." - just be mindful that some clients are tech savvy too.... just an FYI Thank you for closing the ticket without me being able to give you a review, thankfully, Hellopeter allows me to give you this indirect review. Go to Hennies, awesome place, and read up on rule no.1 .