Same problem for a week, different tickets, no resolution

Overall I've been with Afrihost for about 8 years as a client. Have never had any real problems as they responded on time and with good feedback. However, my last week has been everything but the good service that I have received from them the last 8 years.

My internet has been down for most of the week. Every time I call them a friendly person assists me and it usually ends with "Please switch your modem off for 5 minutes and then back on" This has till today not worked once. I have logged several tickets, of which some of those just got removed from my profile without checking if the problem was resolved.

Timeline: 22 October the internet goes down 25 October decided to change package 29 October still no resolution.