Sad and Poor Service Delivery

What a nightmare when trying to add a data bundle!<br> <br> 1st my account was downgraded to a package which I did not request, I got billed for them fixing their mistakes. Long story short, I paid I guess 3 times the normal amount I should<br> <br> 2nd... After weeks of either no response or senseless feedback, I decided to cancel the contract and just forget about the whole mess up and this bad service provider.<br> <br> Now, after I was basically promised that the account is cancelled, and I WILL not be billed at the end of February 2015, I get another invoice for cover of the mobile device.<br> I responded on the 26th of Feb 2015 with: Good day,<br> As per one of the many conversations with the call center, I have requested the account and the protection plan to be cancelled.<br> Kindly arrange for this R19.00 to be credited and and NOT to be billed.<br> <br> This will be HIGHLY appreciated.<br> <br> Thanks and Kind Regards.<br> Response received(27th):<br> <br> Good Day Nico<br> Trust you are well:)<br> I have looked at the account and i see that the amount will not be debited from your account.<br> The account will not be cancelled end of february.<br> Please let me know if you need any assistance.<br> <br> Please assist to rid of this and if possible my R back