S*** Service.. I dont matter

It has now been 3 weeks and I have no solutions to my problem My case was escalated on the 13th. And nothing has happened. I tried to stay off social media about your lack of service on this. <br> I have a 40mb line that was constantly getting 38/37mb I'm down to 3 and maybe 8 if I'm lucky for the whole month. Yet I am being charged still for 40mb. <br> Managers have been notified. But i am just forgotten of. I have switched over 4 business premises over to you because I was once impressed by your super service and turn around time. <br> But I think the time has come for me to move on... <br> Because you frankly just don't give a s***. <br> escalation reference number: IUG-***0 <br> <br> I am about to cancel my service. and all of my business premises. Lets see how quickly you fix my problem. NOTE: a said FIX!! not respond.. ready set go! Show me why I should not go back to Mweb or Openweb.