Run a mile if you hear the word Afrihost

Run a mile if you hear the word Afrihost. After 6 different agent chats on Whatsapp, the issue with my fibre migration from another useless ISP has been left high and dry without proper support to resolve the issue. Using Vumatel infrastructure, we bought a service of 500Mbps and got Vuma's guys out on Saturday. But somewhere between Vuma & Afrihost, each is being blamed for not doing their jobs and we are left in the middle paying for a service that we are not getting. Afrihost's teams do not care about you as a businessman, having to spend hours on Whatsapp chats with agents who are unable to get the issues resolved. With each new chat, you have to explain the issue from the beginning. So here we are, paying for a service with a faulty installation. They expect me to guy and buy a Mac lan cable to test the Vuma box - surely this is not my responsibility as I paid Afrihost for a complete and working installation. They simply refuse to send people out and Vuma points me in the direction of Afrihost.