Rude arrogant agent and no support

After a number of people in my area lost connection with vumatel, I called Afrihost to find out what the problem was. I was reassured by Amu that I would be called back in 45 minutes, nothing. I then called another agent 2.5hrs later who told me Amu had "forgotten to log it". I asked what now? I then received immediately a small "vumatel needs to inspect your property." I asked this agent why is this happening and what does it mean? His answer- read your message that's your answer. I asked again, same answer. I clarified why must vumatel inspect my property when the area is down, same answer "read your message". I'm shocked at how rude, dismissive and arrogant your agents are. I also received zero support as usual and thankfully vumatel came back on after 48 hours of business interruption. I am disgusted yet again by your total lack of customer support Afrihost.