Rude

I received a very rude email from the Afridesign team i asked for help regarding Afrihosts site builder the reply i received

"Since you are building the website yourself on a platform we do not support can you advise what exactly you expect from us" Firstly i'm paying Afrihost secondly its the Afrihost site builder that i'm using the same one i'm paying for im gratefull for the help but this kind of attitude i dont need