Rude!!!!!

Is this a professional response to someone who gives you thousands of rands of business over a number of years. Anyone with common sense will know that the replies are automated. Why couldnt he pick up the phone to resolve instead of sending rude messages?!!!<br> <br> <br> Dear Edgar<br> <br> Thanks for this mail, again.<br> <br> I cannot and will not change your email address to *** WITHOUT confirmation from ***.<br> Now, you may confirm from ***, or you will need to provide me a compelling reason why you cannot, together with a signed letter on Jump Co's letterhead stating as such.<br> <br> Simply resending the request over and over will not help. There's a record of every mail you have sent requesting this.<br> <br> We require confirmation from ***.<br>