******* internet & no response to service tickets.

For the past few months I have been paying the full amount every month for an internet service that has been slow, erratic and inconsistent.<br> <br> Not once has Afrihost reached out via email to bring me up to speed as to why the service has been so poor, but rather waited for me to contact them to explain away the issues with the network. Only then was I offered a move over to the AfriGreen network which while marginally better, has also proven useless at times - huge latency and speed issues that has made browsing impossible. <br> <br> From the client side the issues AfriHost has been experiencing have been incredibly poorly managed and communicated, and at no point have I felt like a valued client during this process.<br> <br> Your own support staff urged me to send this message to your accounts department, and suggested I ask for a refund for the months of useless service. This ticket was opened on the 8th of October and as of today I have not received a response or an acknowledgement. <br> <br> Would someone care to comment?