Ridiculously customer service

Good day

I placed an order for a fiber line at my address (fiber available) on the 20/06/2017. I was informed that the lead time for the provider/third party, in this case Openserve, would be four to six weeks.

After six weeks I inquired as to the status of my order and was told that Openserve had received multiple requests at my address from different ISP's so the subsequently cancelled my order. I did not submit ANY requests/orders at any different ISP's.

It has now been 11 weeks and two days since I initially placed my order and no contact has been made to set up an appointment for installation.

I mailed your customer care of this and they informed me that they would resubmit the order and expedite, promising to get back to me and follow up. No follow up done and I would receive responses days after contacting your company multiple times.

I even received a mail to rate the product/service, which I have not yet received which is funny.

I completely understand that there could be delays in the installation due to Openserve not being able to handle the volume of requests. My frustration and utter disappointment however is that there was no customer service, no show that you were in any way serious about making me a client and just completely absent. Your company is very happy to keep passing the buck to Openserve and takes no responsibility.

I have requested that my order be cancelled and my account closed.

I will try a different ISP that might have better customer service and a better relationship and communication with their third party providers.

Sincerely disappointed

Rob