REVOLTING CUSTOMER SERVICE!

Let me start by saying if this site had a NEGATIVE ONE star rating that is what this company would get. So I took out a Fibre line contract with Afrihost and installation was done by Vumatel or whatever they called now. Two months passed and I changed jobs because of my previous company closing due to Covid pandemic, so I contacted their customer care line for directions on how to do manual transfer payments and this person helped with with instructing me how to do this. WOW!!!...Long story short- *********** staff member seriously lacking training, gave me the wrong instructions, I was told that payment was done incorrectly obviously after I made payment. It's been five days still no internet still no refund on the payment that I made, every day I phone them begging to get helped and they let me hold for 30 to 40 minutes, my airtime mind you. They promised to contact me twice then absolutely no call from them leaving me having to call back. They send me sarcastic emails telling me that its not 'this' department they waiting for 'that' department and it's not their fault. I'm so stressed! I work from home and have no internet to do my job I haven't worked for four days because of these people, God know's there is no getting hold of a manager or supervisor because you can't get hold of anybody, I don't know if such a position exist in this company. This is DISGUSTING this company is from HELL and if you value your health and blood pressure levels don't use their service, they are aware of the need for their service and that more and more people work from home and now they don't give a damn about existing clients because they have all these clients streaming in well I'm done with them I just wan't my money back, while writing this review I'm on HOLD! There is no support what so ever from this company's customer support, I've never in my life experience such disregard and disrespect for clients, they directed me with an incorrect payment method now I have to run after them and beg for assistance, they just don't care. I'm not leaving things like this let's see maybe a lawyer can get hold of them, I've tried long enough.