Retentions & Accounts Department Useless

I have been struggling with Afrihost retention department Sipho is the person that has not been bothered responding to emails or even when I have spoken to the accounts department twice in the last month, where they say that they will chat with him to get back to me. This also has not happened when I spoke to the accounts department on the 5 of June. This is one of the reasons I cancelled my fibre line with them from the end of December. I have also cancelled the Max-Uptime package as now all of a sudden I need to reactivate my fibre line with Afrihost to keep the special package of R199. I have informed Sipho from the retentions dept on the 16 of May that I want to go ahead and cancel the Max-Uptime package as per his email. And I still receive emails with my invoice. Not impressed Afrihost. We had an agreement between myself and Sipho from the retentions dept that I have a choice to cancel the package after 3 months and then pay R199 afterwards. In his last email gave me the options as stated above. They will collect the hardware from me at there cost.