MR
Michael R
1 reviews | Active since May 2013
17 Aug 2015, 14:20
Requested upgrade takes forever
On Saturday the 8th of August I requested to increase my line speed from 2mb to 4mb. I was emailed saying it could take up to 48 hours. It is now been 9 days and still no upgrade happened. I have called in twice, where it was escalated to telkom last week on the 11th of August. I have requested an update on Friday, and still waiting as there is no reply from Afrihost. My refrence number is #JIO-***0. No matter if I phone in or email no one is able to help me. It feels like Afrihost service is going backwards and is not up to standard as it use to be. IS THERE ANY ONE WILLING TO ASSIST ME WITH THIS???
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Afrihost.com's replyOfficial
17 Aug 2015, 14:43Hello OorSkietKoS,
Sincerely sorry about the delays here, our team needs to push this through manually as there seems to be an error on Telkom's end in having the order processed.
It's definitely still pending, with us following up as often as we can with Telkom. We've requested an urgent escalation with our Lines team for you. Once complete, we will update you via mail.
Regards
The Afrihost team
Sincerely sorry about the delays here, our team needs to push this through manually as there seems to be an error on Telkom's end in having the order processed.
It's definitely still pending, with us following up as often as we can with Telkom. We've requested an urgent escalation with our Lines team for you. Once complete, we will update you via mail.
Regards
The Afrihost team
Best regards,
Afrihost.com's reply17 Aug 2015, 14:43
Official
Hello OorSkietKoS,
Sincerely sorry about the delays here, our team needs to push this through manually as there seems to be an error on Telkom's end in having the order processed.
It's definitely still pending, with us following up as often as we can with Telkom. We've requested an urgent escalation with our Lines team for you. Once complete, we will update you via mail.
Regards
The Afrihost team
Sincerely sorry about the delays here, our team needs to push this through manually as there seems to be an error on Telkom's end in having the order processed.
It's definitely still pending, with us following up as often as we can with Telkom. We've requested an urgent escalation with our Lines team for you. Once complete, we will update you via mail.
Regards
The Afrihost team
Best regards,