Regrettable Decision

Regret this choice on my part. Moving to this ISP, sales call went easy for to residences, that’s where the pros end. First location to be ‘active’ can not be found even though the configured plug and play router from ISP with no further instructions cannnot be found by devices. Told I need to go to location, which I’m only able to do a week later to call agent when there. Charge on this ‘service’ happily debited on ‘activation’.

Second location was one a previous ISP and working perfectly well until the official day of cancellation. Contacted Afrihost a few days prior to confirm this cross over to them would be ready then or shortly after. Contacted again when it didn’t happen. Tuesday the 2nd of July I was told by agent it would be 24-72hours by Afrihost and Vumatel. Saturday 6 of July still no service. Contacted help line and told it would be 24-36 hours but usually sooner. It’s been around 34hoirs and nothing. Since then spent around R300-R400 rand on mobile data as I need to work from my home office.

At this rate, the activation would not be available to be debited due to spending all cash on looking at a router…