MH
Mikhail H

1 reviews | Active since Dec 2013

01 Mar 2015, 17:25

Register for bundle and can't cancel as bundle

I registered for the Trial Period of Afrihost Plus which was supposed to be a trial but only afterwards did I realise I was being billed and then saw that the trial had to be manually cancelled. After then cancelling the Afrihost Plus Bundle which included the Simfy Subscription at launch I noticed on my statement that I am being billed for the Simfy Subscription. I signed up for the trial of Afrihost Plus(With Simfy Subscription) and then have to cancel for it individually. This is false advertising and has resulted in me being billed for 2months of a service I wawasnt using due to the fact that I thought I had cancelled it as a bundle...

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Replies (1)
Afrihost.com
Afrihost.com's reply02 Mar 2015, 09:18
Official
Hello mhathey,

We are sincerely sorry that you are unhappy with your Billing.

When you cancel Afrihost Plus+, there is an option which asks whether you would like to continue to be billed for Simfy at R60 per month. The default for this setting is NO, so you would have had to select the option specifically in order to continue to be billed.

We are sorry if there was some confusion regarding this, and we'd be very happy to help. Please email us on *** so that we can resolve any outstanding issues directly with you.

Kind regards

The Afrihost Team