REFUSAL TO REPLACE FAULTY ROUTER. COSTING ME MY BUSINESS

Please escalate my complaint and request for a new router. Frogfoot have confirmed three times that the router is the problem and due to the packets of data being dropped constantly this is affecting my working from home. I have informed my attorney that we can proceed to your regulator as you are costing my loss of income and eventually dismissal from my job. This is a long running issue which you refuse to address and just keep closing. I request immediate resolution and a new not faulty router please! Fabian Gordon