Refund still pending

Till today I am still waiting on my refund after paying twice for my Fibre in August no one is taking responsibility and now they say that my 399 will not be refunded. This agent assists me with the transaction and now he has ghosted me.

Good day Stacey.

Hope this finds you well

As per our telephonic conversation,

We managed to debit the amount that was already paid through via Payfast for your Vuma Reach account.

We have requested for the amount that was transferred to PayFast to be refunded back into your account.

Kindly note that the refund process takes up to 7 working days. Kabelo Ramorake Client Services