MV
Mariska V
1 reviews | Active since May 2011
12 Aug 2015, 10:00
Refund promised - never delivered
I was offline for 14 days in July and was promised over and over again that that amount would be refunded to me, I followed up with Nick in accounts on 6 August and asked when I would be receiving that. <br> <br> Still waiting for an answer. <br> <br> Simply horrid service. Very quick to take customers' money but when they need to refund it suddenly there is a lot of problems.
Helpful (0)
Replies (1)0
Replies (1)
Afrihost.com's replyOfficial
12 Aug 2015, 13:19Hello kriekie123,
We have followed up with our Accounts Team, and your credit request for the period during which you had no service is being processed and will be allocated to your account shortly.
Our Account's Team will update you directly once this is done, and you will be able to view the credit in your ClientZone, by going to Billing, then choosing the Account Statement option.
If you have any further questions or queries with regards to the above query, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We have followed up with our Accounts Team, and your credit request for the period during which you had no service is being processed and will be allocated to your account shortly.
Our Account's Team will update you directly once this is done, and you will be able to view the credit in your ClientZone, by going to Billing, then choosing the Account Statement option.
If you have any further questions or queries with regards to the above query, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply12 Aug 2015, 13:19
Official
Hello kriekie123,
We have followed up with our Accounts Team, and your credit request for the period during which you had no service is being processed and will be allocated to your account shortly.
Our Account's Team will update you directly once this is done, and you will be able to view the credit in your ClientZone, by going to Billing, then choosing the Account Statement option.
If you have any further questions or queries with regards to the above query, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We have followed up with our Accounts Team, and your credit request for the period during which you had no service is being processed and will be allocated to your account shortly.
Our Account's Team will update you directly once this is done, and you will be able to view the credit in your ClientZone, by going to Billing, then choosing the Account Statement option.
If you have any further questions or queries with regards to the above query, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.