Refund Disptute

On the 28th of April while paying for fibre line I was double charged so instead of R400.00 which I was suppose to pay R800.00 was taken from my account.

I contacted Afrihost for a refund on the 30th of April 2024 and to date (17 April 2024) there hasnt been any refund and all I'm getting is just a run around from agents and endless excuses of Vumatel being at fault.(Which as a client is not my problem)

I communicated multiple times that I need those funds back into my account at one point the argent suggested that It If I wish I could take the funds and use them for the upcoming month which is not what I want and by the looks of things they seem to be wanting to hold my refund to use as next payment.

I find that extremely undermining as to why would they even think Im not going to make payment for the upcoming month, I use fiber for my day to day job and It is a bill I could never skip or look past.

I'm completely applaud with Afrihost and its unprofessional ducking and diving agents who don't want to refund me such as the one I have been dealing with Swathi Raj.

I'm extremely disappointed that such a big company could give me such a run a round for a refund which is rightfully mine.