Refund/Credit Request

Hi There,<br> <br> On the 16th of June I sent a mail to your accounts department requesting a refund (R60), which they assured me would be taken off my future billing. (Email subject: [#IGZ-***4]: Re: Your Tax ***)<br> <br> On the 4th of July I sent another mail to your accounts department requesting another refund (separate to the above) for service paid for but not rendered. I got a reply assuring me that my request has been passed onto management and that they will get in touch with me soonest. Guess what, it did not happen either. (Email subject: [#BGO-***1]: Credit request for service paid for but not rendered)<br> <br> So far I could only use my line in July for a total of 4 days (still with disconnects, but at least the connection held for longer than a minute). <br> <br> To summarise (I expect to be refunded accordingly):<br> R60 for paying for a service twice (explained in previous email [#IGZ-***4])<br> R239.40 for service not rendered for 18 days in June (R399/30*18)<br> R359.10 for service not rendered for 27 days in July (R399/30*27)<br> <br> So in total I expect a refund of R658.50 by the end of July.<br> <br> Regards,<br> Samuel <div><br></div><div><br></div><div><br></div><div><br></div>