Refund complaint

I am honestly beyond frustrated with Afrihost’s handling of what should have been a very simple process.

I was charged R999 for a router that was collected on time from the courier company, something that can easily be verified on their end. Yet somehow, despite doing exactly what was required of me, I am the one left out of pocket.

What makes this even more irritating is the complete lack of accountability. Instead of resolving the issue efficiently, I’ve had to follow up and chase for something that should never have been a problem in the first place. It really does make you question how their internal processes work if they can’t track something as basic as a returned device.

At this point, it feels like customers are expected to just accept being incorrectly billed and hope it gets sorted eventually — which is not acceptable. I would appreciate it if Afrihost could look into this properly, acknowledge the error, and refund the R999 without further delay. This has been unnecessarily time consuming and disappointing for what is supposed to be a customer-focused service.