Refund

I would like to find out if I can be refunded for the past two or three months of payment for my Afrihost account. If you check your records you will see that I have used 0 % (zero percent) of my adsl data package due to the afrihost system perpetually not working. Therefore, I think it very unfair that I was charged for the service whereas it was not working. | complained on numerous occasions about the non-working service and tried to get support on numerous occasions as well without any success. May you kindly look into the possibility of giving me a refund for these unutilised months as I am now so upset that I have cancelled my service with afrihost.