Recurring SIM Blocks and Poor Support Experience

Disappointing Support and Recurring Connectivity Issues

I chose Afrihost based on its reputation for excellent customer service, but unfortunately my experience has been extremely frustrating.Since the start of my contract, my MTN Fixed LTE SIM has repeatedly been blocked due to alleged location issues. I have explained on numerous occasions that the device has not moved from its registered location, and the issue appears to be related to tower faults or incorrect tower mapping.What is most disappointing is the support experience. Whether logging a ticket or speaking to an agent via WhatsApp, I often feel like I have to explain the same issue repeatedly without any real ownership being taken. My most recent interaction with Refilwe was particularly frustrating, as there seemed to be very little urgency or willingness to investigate the root cause despite the issue being ongoing.As a paying customer, I should not have to repeatedly chase support teams to resolve a problem caused by communication or configuration issues between Afrihost and MTN. The lack of coordination between the two companies is resulting in recurring service disruptions that should have been resolved long ago.I am simply asking for a permanent solution rather than temporary fixes. At this point, I am disappointed by both the reliability of the service and the quality of support received.