rEally stuck in a hole - not sure what to do.

Every evening between 9 and 10 pm, our fibre modem crashes and has to be reset.

this has been ongoing for about four months. In spite of numerous complaints, all I get are complicated instruction of tests that I have to perform. I am 67 and do not understand a single word.

Afrihost refuses to release me from a contract, and I cannot work after 9 pm.

My family can't watch Netflix.

I am so unhappy. I keep getting the same instructions. its obviously a cut and paste. when I ask him to explain in plain language the consultant ignores my request.

Unfortunately, my complaint keeps getting into his complaint box. He is tired of me, and I feel the same way about him.

I am left with no option but to cancel my debit order to get their attention.