Really horrible experience trying to order a new service

I've ordered your new Fixed Wireless special.

But it has been a total pain sorting this out from my side. First got invoiced wrong. Then got debited, and no response or progress from you guys for a week.

After 3 support requests, I got hold of an agent on the online chat. You will be devastated to see this transcript. It is absolutely ridiculous.

Cancelled my order, and ordered from WebAfrica, whom immediately processed my order.

Please refund my money you so eagerly took a.s.a.p. See tickets BED- ********** 0 and YTH- ********** 4 for reference, and do yourself a favour and read the chat support transcript (I can also provide this)